Includes Power Query, Pivot and View
★★★★★ Microsoft Power BI is the globally leading AI-powered business intelligence platform that seamlessly integrates with the Microsoft ecosystem. Launched in 2015 and built on Excel-based add-ins (Power Query, Power Pivot, and Power View), Power BI combines state-of-the-art interactive visualizations with industry-leading data query and modeling capabilities enhanced by AI and Copilot technology. Advanced AI…
A robust AI-assistant offering context-aware suggestions
★★★★★ Automated test generation and code review hooks. Its strength lies in boosting productivity for common tasks, but it suffers from security and reliability gaps—studies found about 29% of Python snippets included vulnerabilities. For mission-critical, complex, or highly secure codebases, Copilot demands heavy human oversight and may not deliver consistent trust. References: Using Copilot Code…
Open-source framework for building advanced chatbots
★★★★☆ Rasa is developer-centric and gives maximum control over conversation logic, data privacy, and customization. Its open-source roots impress those needing full control. But it demands strong engineering investment. The learning curve and maintenance burden are nontrivial. For technical teams, Rasa is powerful. For nontechnical or quick-launch use cases, it may be too heavy a…
Enterprise conversational AI platform with omnichannel bots
★★★★☆ Kore.ai offers robust enterprise conversational AI capabilities, supporting multi-channel deployment and advanced domain modelling. Yet it comes with steep complexity and price. Setup and governance overhead can slow time to value. For large organizations with clear scope and resources, Kore shines; for smaller firms wanting speed and agility, its weight may be overkill. References:…
AI chatbot for small business customer service
★★★☆☆ Tidio Lyro blends chatbot + live chat nicely, focusing on small to medium businesses. It provides practical automation, but the AI itself is shallow. Handling complex context or nonstandard user paths is weak. It shines when volume is moderate and requirements are straightforward, but as conversational complexity grows, limitations appear. Its cost-efficiency is an…
AI customer support automation platform for enterprises
★★★☆☆ Ada (Ada CX) emphasizes low-code chatbot creation and customer self-service automation. Its ease of deployment is a benefit, but the tradeoff is limited sophistication. Ada can handle typical FAQs, but struggles with edge cases. Its scaling to complex, dynamic interactions demands significant developer support. Ideal for driving volume deflection, less so where nuance or…
Customer support chatbot with AI-driven answers and workflows
★★★★☆ Intercom Fin AI (Intercom) combines customer support flows with AI help, streamlining support and information delivery. Yet its ability to handle deep or unexpected dialogues is limited. Its modular nature is good for support funnels, but it underperforms when users deviate. It’s strong in structured support settings, but not intended as a fully flexible…
AI-powered sales chatbots for conversational marketing
★★★☆☆ Drift is built around conversational marketing and excels at lead qualification via chat. Its strength is domain-focused engagement, but that narrow purpose also limits broader conversational depth. The AI logic lacks flexibility for off-script queries, and customization is constrained. For sales and marketing use, Drift is sharp, but it lacks the general purpose strength…